Help Desk Management

Function:: Our Help Desk product module provisions for helpdesk management, such turnkey solutions for tracking problems complaints within your organization within your corporate office facility locations efficiently and with complete transparency.
Autor:: QuickFMS
Updated on:: 2017-11-13
Languages:
Price:: $ 999/Mo (Includes all 6 modules)
Site:: Show application's site

SD Rating:
U Rating:

Enhance organizational efficiency, increase customer and internal satisfaction, resolve problems quickly and effectively, and obtain ongoing month over month ROI within a month through improved Help Desk management.

Key Features:

Streamline internal support services offering
Request can be raised by individual/Help-desk team
Auto-task allocation/delegation within the vendor team
Track vendor committed SLAs and response times to escalate
Direct Mail Statistics of Pending, Closed Tasks
Categorization of Complaints based on Service type, Department
Enhance employee satisfaction levels and save their time

Help Desk Product Module for

Corporate Office Facilities
IT & ITES Companies
Concierge
Customer Support Centers
Banks and Financial Institutions

Help Desk Management

Opinion and Rating