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Content management system that lets you create a support structure for creating and managing websites.

Channel Reply

ChannelReply is a cloud-based SaaS that connects popular CRM softwares with eCommerce marketplaces. It transforms customer messages into threaded organized support tickets, complete with order info for sellers with a full Marketplace CRM solution.
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Are you tired of responding to customer service emails across all of your retail channels? Channel Reply seamlessly integrates all of your Amazon and eBay messages into Zendesk, keeping you organized and making sure your customers never get lost in the shuffle. Create the eBay CRM and an Amazon CRM that you have always dreamed of.

Channel Reply makes it astonishingly simple to respond to all of your messages directly through Zendesk. You’ll have access to threaded conversations with all of your eBay and Amazon customers. We’ll also give you all of the information you need to stay organized and provide effective support, including:

  • eBay Buyer User ID
  • eBay Listing Item Title
  • eBay Listing Item Number
  • eBay Listing Hyperlink
  • eBay Order ID
  • eBay Customer Information
  • Amazon Customer Name
  • Amazon ASIN Number
  • Amazon Listing Name
  • Amazon Listing Hyperlink
  • Amazon Order ID
  • Amazon Customer Information

We’ve also included support for all of your important direct messages from eBay and Amazon, helping you to track:

  • eBay Returns
  • eBay Resolution Center Cases
  • eBay Action Items
  • Amazon Returns
  • Amazon A-to-Z Claims
  • Amazon Action Items

Enable your customer service team to harness the awesome power of Zendesk Macros and Business Rules to:

Create automated and personalized responses to questions from eBay members and Amazon buyers

Assign eBay member and Amazon buyer questions to the right customer service agent

Set priority levels for both eBay member and Amazon buyer questions

Keep eBay members and Amazon buyers in the loop, regardless of specific ticket status

And much more!

Channel Reply

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