ProProfs Chat

Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.

Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.

Key Features

Capture leads and boost sales
Real-time support
Operator to operator chat
Easily embed chat
Chat via web interface
Supports chat across multiple devices (iPhones, Mac) and runs on any OS
Record and monitor offline messages
Track and judge operator performance
Set up department based chat
Hassle-free integration with other tools(CRM, CMS, ecommerce, email marketing)
Customized chat window
Real-time visitor monitoring
Measure customer happiness level
Post-chat feedback surveys
Integrates with Google Analytics & Adwords
Curtail call support expenses
Handle multiple chats and co-browse
Offer support and help on the go
Reach out to a global audience

ProProfs Chat

Opinion and Rating