SaaS & Cloud
Last comments
Excellent Experience
about Klapty 360
Klapty is easy to use for users, allowing them to store an i...
Great Tool to Create Virtual Tours
about Klapty 360
The entire quality of the software has me quite impressed. I...
Best virtual software
about Klapty 360
I’ve been using Klapty for three months now. And IR...
Highly satisfied!
about Klapty 360
Creating a great virtual tour for the clients is crucial to ...
Highly recommended!
about Klapty 360
I was looking for reliable software to create virtual tour...
Online CRM
Online Software for the administration n of a company, to support the Management Managing relationships with customers, the Sale and Marketing.
Your customer support consists of largely repetitive issues - but you can't get your customers to use self service? You have published knowledge base articles, FAQs, pdf documents - but the usage by customers is very low!
Yonyx helps overcome the two main problems of traditional self service:
Yonyx enables you to create guided interactive self service in the form of multimedia flowcharts, that customers can traverse one step at a time along a decision tree structure. Issues not resolved can be escalateda trouble ticket in your Helpdesk. In addition to giving you deep insights through traversal analytics this cloud based self service helps cut incoming calls by 20% to 40% while improving the quality of service delivered 24x7 from your website.